Refund and Returns Policy

Last updated: [March 15th, 2026]
 
At GetGoMart, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
 
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
1. 30-Day Return Policy
 
You may return most items within 30 days of delivery for a refund or exchange.
 
To be eligible for a return:
  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide a receipt or proof of purchase
Certain types of items may not be eligible for return, such as personal care products that have been opened or used.
 
Non-Returnable Items:
The following items cannot be returned:
  • Used personal care products
  • Items that are damaged due to misuse
  • Items returned after 30 days of delivery
Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no additional cost.
 
Return Process
 
To start a return, please contact our support team:
Email: support@getgomart.com or Submit Return button at the end of Return Policy.
 
Please include:
  • Your order number
  • Photos of the product (if applicable)
  • The reason for the return
Our support team will provide instructions on how to return your item.
 
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
 
Shipping costs are non-refundable.
 
Submit Returns
2. Refund Policy
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
 
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once your order cancel request is accepted or we receive and inspect the product, we will credit your account.
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.
Please keep in mind:
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted and processed.
 
The refund process typically takes 2-3 business days. However, it’s important to note that some banks may take longer, ranging from 3-5 business days, to process the refund.
 
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
 
Please note that: All refunds will be sent back to the payment method of your original payment.
3. Contact Us
If you have any questions about our return policy, please contact us:
 
Email: support@getgomart.com or Contact Us.
Phone: +1 (727) 739-7369
 
Business Address:
444 Alaska Avenue Suite #AND033
Torrance, CA 90503
United States