Frequently Asked Questions (FAQs)
Last Updated: September 08, 2026
Welcome to the GetGoMart FAQs.
Below you will find answers to common questions about ordering, shipping, returns, refunds, payments, and your GetGoMart account.
For additional assistance, please contact our Customer Service team:
Email: [email protected]
Phone: 727-739-7369
Website: getgomart.com
Orders
How do I place an order?
Ordering from GetGoMart.com is easy.
Simply:
- Find the product you would like to purchase.
- Select any applicable options, such as size, color, quantity, or variation.
- Add the product to your cart.
- Review your cart when you are ready to purchase.
- Proceed to checkout.
- Enter your shipping and payment information.
- Review your order and submit your payment.
Once your order has been successfully placed, you should receive an order confirmation at the email address provided during checkout.
Can I place an order by phone?
Please contact our Customer Service team at 727-739-7369 if you need assistance placing an order.
The availability of phone-assisted ordering may depend on the product and payment method.
For security reasons, we may direct you to complete certain portions of your purchase through GetGoMart.com.
How do I check the status of my order?
After placing an order, you should receive an order confirmation email.
Once your order ships and tracking information becomes available, you will normally receive another email containing your tracking number or shipment information.
If you have a GetGoMart account, you may also be able to view your order history and available order status information through your account.
If you do not receive an expected email, please check your spam or junk folder.
You may also contact us at [email protected] or 727-739-7369 for assistance.
Can I modify or cancel my order?
We begin processing orders as quickly as possible, so there may be only a limited period during which an order can be modified or canceled.
If you need to request a change or cancellation, contact us immediately at:
Email: [email protected]
Phone: 727-739-7369
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled once it has entered processing, fulfillment, or shipment.
If an order has already shipped, you may need to receive the product and follow our standard return process.
Shipping
Where does GetGoMart ship?
GetGoMart currently ships to the 48 contiguous United States and Washington, DC.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
Certain products may also have additional geographic restrictions based on supplier, carrier, legal, or logistical requirements.
Do you ship internationally?
No.
At this time, GetGoMart.com does not offer international shipping.
We currently ship only to eligible addresses within the contiguous 48 United States and Washington, DC.
How much does shipping cost?
Our standard shipping fee is:
$5.99 per order
Certain oversized, heavy, specialty, or freight-delivered products may have different shipping charges or delivery requirements.
If additional shipping charges apply, they will be displayed during checkout or otherwise communicated before your order is completed.
How long does shipping take?
Most orders are processed and shipped within approximately 1-3 business days after the order is received and payment is successfully processed.
After shipment, standard delivery generally takes approximately:
1–5 business days
These timeframes are estimates and are not guaranteed.
Orders placed on weekends, holidays, or during high-volume periods may require additional processing time.
Certain products may also have longer handling or delivery periods. When known, extended delivery information may be noted on the product page.
Do you offer expedited shipping?
Expedited shipping is not guaranteed to be available for every product.
Because GetGoMart works with multiple suppliers, warehouses, and fulfillment partners, shipping options may vary by item.
If an expedited or alternative shipping option is available for your order, it may be displayed during checkout or on the applicable product page.
Which shipping carriers do you use?
GetGoMart and our fulfillment partners may use major U.S. shipping carriers such as:
- USPS
- UPS
- FedEx
- Regional carriers
- Other supplier-selected delivery services
The specific carrier may vary depending on the product, fulfillment location, package size, and destination.
We generally cannot guarantee that a specific carrier will be used.
Can you ship to a P.O. box?
Some orders may be delivered to P.O. boxes, but we cannot guarantee P.O. box delivery.
Only certain carriers, including USPS, deliver to P.O. boxes.
Because our suppliers and fulfillment partners may use UPS, FedEx, USPS, regional carriers, or other delivery services, we recommend using a valid residential or commercial street address whenever possible.
Additional restrictions or charges may apply if a shipment cannot be delivered because a P.O. box was provided.
Why did I receive only part of my order?
GetGoMart works with multiple suppliers, warehouses, and fulfillment centers throughout the United States.
If your order contains multiple products, those products may ship separately.
You may therefore receive:
- More than one package
- More than one tracking number
- Packages from different carriers
- Packages arriving on different days
Please review all available tracking information before reporting an item as missing.
What should I do if my package is delayed?
First, check the tracking information provided with your shipment for the most current carrier update.
Occasional shipping delays may occur due to circumstances including:
- Severe weather
- Holidays
- High carrier volume
- Transportation disruptions
- Supplier delays
- Inventory availability
- Backorders
- Carrier network issues
- Natural disasters
- Other circumstances outside of our reasonable control
If your order has not arrived within the expected delivery period, please contact us at [email protected] or 727-739-7369.
What should I do if my package is missing?
If tracking indicates that your package has not yet been delivered, please first check directly with the shipping carrier for the latest shipment information.
If the carrier indicates that your package was delivered but you cannot locate it, we recommend checking:
- Around your delivery location
- With household members
- With neighbors
- With your building reception or management
- With the shipping carrier
Please contact GetGoMart as soon as possible if the package remains missing.
We recommend reporting suspected lost or undelivered shipments within 48 hours of the expected delivery date so that we can investigate promptly with the carrier or fulfillment partner.
If the carrier provides evidence that the order was successfully delivered to the address provided during checkout, GetGoMart cannot guarantee replacement or reimbursement if the package is subsequently stolen, misplaced, or otherwise missing.
Why is my order delayed?
Although we make reasonable efforts to process and deliver orders quickly, delays can occasionally occur.
Common causes include:
- Holidays and peak shopping periods
- High carrier volumes
- Severe or inclement weather
- Supplier or manufacturer delays
- Limited inventory
- Backordered products
- Special-order products
- Freight or oversized product requirements
- Carrier disruptions
- Incorrect or incomplete shipping addresses
Once tracking information becomes available, we recommend using the carrier’s tracking system for the latest estimated delivery information.
Returns & Refunds
What is GetGoMart’s return policy?
Most eligible products may be returned within 30 days after delivery,
subject to the conditions and exclusions in our Return & Refund Policy.
To qualify for a return, products generally must be:
- New
- Unused
- In resalable condition
- In their original retail packaging
- Complete with all original accessories, manuals, documentation, tags, and labels
- In their original sealed internal packaging when applicable
Certain products are non-returnable because of hygiene, safety, health, customization, perishability, regulatory requirements, or supplier restrictions.
Please review our full Refund & Return Policy for complete terms and exclusions.
How do I return an item?
Before returning any product, you must first contact GetGoMart Customer Service for return authorization and the correct return instructions.
Contact us at:
Email: [email protected]
Phone: 727-739-7369
Please provide:
- Your name
- Order number
- Product being returned
- Reason for the return
Photos may also be requested for damaged, defective, or incorrect products.
Depending on the product and supplier, we may provide a Return Merchandise Authorization (RMA) number or other return authorization.
Do not return merchandise without first receiving authorization and the correct return address.
Where do I send my return?
GetGoMart works with multiple suppliers, distributors, warehouses, and fulfillment centers.
For this reason, products may need to be returned to different locations.
Do not send your return directly to a GetGoMart business or contact address unless Customer Service specifically instructs you to do so.
After your return request has been approved, we will provide the appropriate return address and instructions.
Are all products returnable?
No.
Most eligible products may be returned, but certain products cannot be returned due to health, hygiene, safety, perishability, customization, resale restrictions, or supplier requirements.
Non-returnable products may include:
- Final Sale products
- Products specifically marked Non-Returnable
- Customized or personalized products
- Special-order products
- Opened sterile products
- Opened hygiene or personal care products
- Food and beverages
- Nutritional and consumable products
- Perishable products
- Certain diagnostic products
- Certain bedding, pillows, cushions, or intimate-use products
- Products that cannot safely or legally be resold after opening
Additional restrictions may be displayed on individual product pages.
Do you offer free returns?
For ordinary returns, such as changing your mind or ordering the wrong product, customers are generally responsible for return shipping costs.
If GetGoMart confirms that you received:
- A defective product
- A product damaged during shipping
- An incorrect product
we may provide a prepaid return shipping label, replacement, exchange, replacement parts, or another appropriate resolution at no additional return shipping cost to you.
Please contact Customer Service before shipping the product back.
What should I do if my item arrived damaged or defective?
Contact us as soon as possible at:
Email: [email protected]
Phone: 727-739-7369
For shipping damage, we recommend notifying us within 48 hours of delivery whenever possible.
Please retain the product and all original packaging.
We may ask you to provide photographs showing:
- The damaged or defective product
- Outer shipping box
- Internal packaging
- Shipping label
- Area of damage or defect
Do not discard the packaging until the issue has been resolved.
Eligible damaged or defective products may qualify for a replacement, exchange, replacement parts, prepaid return, or refund depending on the circumstances.
What should I do if I received the wrong product?
Please contact GetGoMart Customer Service as soon as possible.
If we confirm that an incorrect product was shipped, we will work with you to resolve the issue.
Depending on the circumstances, we may provide:
- A replacement
- An exchange
- A prepaid return shipping label
- A refund
You will not be responsible for eligible return shipping costs when the incorrect product was shipped through no fault of your own.
How long do I have to return an item?
Most eligible products may be returned within 30 days after delivery,
subject to the conditions and exclusions in our Return & Refund Policy.
Return requests submitted after the applicable return period may not be accepted.
Certain products may have additional product-specific return conditions.
How long does it take to receive a refund?
Once an authorized return has been received and inspected, approved refunds are generally processed within 7 business days.
Refunds are normally issued to the original payment method.
After GetGoMart processes your refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
In some cases, a refund may take one or more billing cycles to appear on a credit card statement.
Are original shipping charges refundable?
For ordinary returns, original shipping charges are generally non-refundable.
If the return is required because the product was defective, damaged during shipping, incorrectly shipped, or because of another verified GetGoMart or fulfillment error, shipping charges may be handled differently depending on the circumstances.
Are there restocking fees?
No. GetGoMart does not charge a restocking fee for eligible standard returns.
For ordinary returns, customers are generally responsible for return shipping costs. Eligible defective, damaged, or incorrectly shipped products may qualify for prepaid return shipping as described in our Return & Refund Policy.
Payments
What payment methods does GetGoMart accept?
Available payment methods will be displayed during checkout on GetGoMart.com.
Payment options may vary based on the order, device, payment provider, or other factors.
For the most accurate and current information, please refer to the payment options shown at checkout.
Is my payment information secure?
GetGoMart uses secure technologies and reputable payment-processing services designed to protect customer payment information during checkout.
Sensitive payment information is handled according to the security requirements of the applicable payment processor.
Customers should always make sure they are visiting the official getgomart.com website before entering payment or personal information.
Do you accept insurance, Medicare, or Medicaid?
No.
GetGoMart does not currently bill or participate directly with insurance plans, Medicare, or Medicaid.
Customers are responsible for paying for their purchases using an accepted payment method available during checkout.
For products that may potentially qualify for reimbursement through a third-party insurance or benefits program, eligibility and reimbursement are determined solely by that program.
We recommend contacting your plan administrator before purchasing if reimbursement is important to you.
Can I use an HSA or FSA card?
HSA/FSA eligibility depends on both the product and the rules of your individual plan.
Unless an HSA or FSA payment option is specifically displayed and accepted during checkout, GetGoMart does not guarantee that HSA or FSA debit cards can be processed directly.
Certain eligible products may potentially qualify for reimbursement after purchase.
We recommend contacting your HSA or FSA administrator to confirm product eligibility and reimbursement requirements before ordering.
Discounts & Promotions
Do you offer discounts for veterans or senior citizens?
GetGoMart does not currently maintain a standard storewide veteran or senior citizen discount program.
However, we may periodically offer:
- Sitewide promotions
- Product discounts
- Coupon codes
- Seasonal sales
- Special promotional offers
Availability and terms may vary.
Do you offer coupon codes?
GetGoMart may offer promotional or coupon codes from time to time.
Coupon codes may have:
- Expiration dates
- Minimum purchase requirements
- Product exclusions
- Category exclusions
- Other restrictions
Only one coupon or promotion may be permitted per order unless otherwise stated.
Do you offer free samples?
Free samples are not generally available unless specifically offered as part of a product promotion or sample program.
If sample products become available, the applicable price and conditions will be displayed on GetGoMart.com.
GetGoMart Account
Why should I create a GetGoMart account?
Creating an account can make shopping more convenient.
Depending on the features currently available, an account may allow you to:
- View your order history
- Check available order status information
- Save shipping information for faster checkout
- Manage account information
- Access previous purchases
- Manage certain preferences
You may also have opportunities to receive product updates or promotional offers if you choose to subscribe to marketing communications.
I forgot my password. What should I do?
Go to the GetGoMart login page and select the Forgot Password or password-reset option.
Enter the email address associated with your account and follow the instructions sent to your email.
If you do not receive the password reset email, check your spam or junk folder.
If you continue to experience problems, contact us at [email protected].
About GetGoMart
Do you have a physical retail store?
GetGoMart operates primarily as an online retailer through GetGoMart.com.
We work with suppliers, distributors, warehouses, and fulfillment partners that may be located throughout the United States.
Unless specifically stated otherwise, customer orders should be placed through GetGoMart.com.
Why does my package show a different company or warehouse name?
GetGoMart carries a broad selection of products and works with multiple suppliers, distributors, and fulfillment partners.
As a result, your package may ship directly from a supplier or fulfillment warehouse and may show a warehouse, distributor, or carrier name different from GetGoMart.
This is normal and does not necessarily indicate a problem with your order.
Can different products in my order come from different suppliers?
Yes.
Products in the same GetGoMart order may be fulfilled from different suppliers or warehouses.
This helps us offer a wider product selection and may allow certain products to reach you faster.
Because of this, your order may arrive in multiple shipments.
Need More Help?
If your question was not answered above, please contact our Customer Service team.
GetGoMart Customer Service
Email: [email protected]
Phone: 727-739-7369
Website: getgomart.com
When contacting us about an existing purchase, please include your order number and the email address used to place your order whenever possible.