Last Updated: September 08, 2026

Thank you for shopping at GetGoMart. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product,
you may request a return within 30 days after your order is delivered,
subject to the terms and conditions below.

Because GetGoMart offers a wide variety of products from different suppliers and fulfillment partners, certain products may have additional return restrictions. When applicable, product-specific return conditions will be displayed on the product page.

30-Day Return Policy

You may request a return for an eligible item within 30 days after your order is delivered.

To qualify for a return, the product must generally be:

• New and unused
• In resalable condition
• In its original retail packaging
• Complete with all original parts and accessories
• Accompanied by any manuals, documentation, warranty cards, labels, and tags originally included with the product
• In its original sealed internal packaging when applicable

Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund.

We are unable to accept return requests submitted after the applicable 30-day return period.

How to Start a Return

Do not return a product without contacting GetGoMart first.

Before shipping any product back, you must contact our Customer Service team to request return authorization and receive the appropriate return instructions.

You can contact us at:

Email: [email protected]
Phone: 727-739-7369

When contacting us, please provide:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Photos of the product or packaging when requested

Depending on the product and supplier, you may receive a Return Merchandise Authorization (RMA) number or other return authorization.

Returns sent without authorization may be refused, delayed, or returned to the sender.

Return Shipping Address

Do not send returns directly to the GetGoMart business or contact address unless specifically instructed to do so.

GetGoMart works with multiple suppliers, warehouses, and fulfillment centers throughout the United States. The correct return destination may therefore vary depending on the product.

Our Customer Service team will provide the correct return address and instructions after your return request has been approved.

Shipping an item to an unauthorized or incorrect address may delay your refund or make the return ineligible.

Return Shipping Costs

For standard returns, including situations where you change your mind, order the wrong item, or no longer want the product, you are responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable.

We strongly recommend using a trackable shipping service and retaining your tracking number and proof of shipment until your refund has been completed.

For higher-value products, we also recommend purchasing shipping insurance.

GetGoMart is not responsible for returned merchandise that is lost or damaged while being shipped back to the supplier, warehouse, or fulfillment center.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 7 business days after the returned merchandise has been received and inspected.

Refunds will normally be issued to the original payment method used for the purchase.

After GetGoMart issues a refund, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Depending on your financial institution, this may take several additional business days or, in some cases, one or more billing cycles.

GetGoMart does not control processing times imposed by banks or payment providers.

Original Shipping Charges

Unless the return is due to a defective product, damaged product,
incorrect item, or another error attributable to GetGoMart or our
fulfillment partners, original shipping and delivery charges are
non-refundable.

If the return is due to an error confirmed by GetGoMart, we will
provide an appropriate resolution in accordance with this policy.

Restocking Fees

GetGoMart does not charge a restocking fee for eligible standard returns.

For ordinary returns, customers are responsible for return shipping costs as described in this policy.

If a return is required because GetGoMart shipped an incorrect item or because an item arrived defective or damaged through no fault of the customer, GetGoMart will provide an appropriate resolution and the customer will not be responsible for eligible return shipping charges.

Non-Returnable Products

Certain types of products cannot be returned for health, hygiene, safety, regulatory, perishability, customization, or resale reasons.

Non-returnable items may include, but are not limited to:

• Products specifically marked Final Sale or Non-Returnable
• Clearance items when identified as final sale
• Special-order or custom-made products
• Personalized or customized products
• Opened sterile products or medical supplies
• Personal care and hygiene products once opened or used
• Undergarments and other intimate-use products where applicable
• Food, beverages, nutritional products, and consumable goods
• Perishable products
• Products with expiration dates when opened or otherwise made unsalable
• Opened creams, lotions, washes, or similar personal-use products
• Certain bedding products, pillows, cushions, or similar hygiene-sensitive products
• Diagnostic or testing products
• Products that cannot legally or safely be resold after opening
• Gift cards or other non-refundable stored-value products where applicable

Additional exclusions may apply depending on the product or supplier.

If a product has special return restrictions, we will make reasonable efforts to display those restrictions on the applicable product page.

Opened or Used Products

Unless a product is defective or covered by a specific product guarantee, we generally cannot accept merchandise that has been:

• Used
• Worn
• Installed
• Altered
• Washed
• Assembled in a way that prevents resale
• Damaged after delivery
• Missing packaging, parts, accessories, or documentation

For products with sealed packaging, opening the seal may make the item non-returnable when the product is considered hygienic, sterile, consumable, or otherwise unsuitable for resale.

Defective, Damaged, or Incorrect Items

If you receive a product that is:

• Defective
• Damaged during shipping
• Incorrect
• Significantly different from the item ordered

please contact GetGoMart Customer Service as soon as possible.

For shipping damage, we recommend contacting us within 48 hours of delivery whenever possible so that we can promptly investigate the issue with the carrier or supplier.

Please provide photos of:

• The product
• Damage or defect
• Outer shipping box
• Internal packaging
• Shipping label

Please retain all packaging until the claim has been resolved.

For eligible defective, damaged, or incorrectly shipped products, GetGoMart may provide, depending on the circumstances:

• A replacement
• Replacement parts
• A prepaid return shipping label
• A refund

Customers will not be responsible for return shipping charges when GetGoMart confirms that the return is required because the wrong product was shipped or because the product arrived defective or damaged through no fault of the customer.

Missing Items and Order Shortages

If your order appears to be missing a product or quantity, please report the shortage within 48 hours of delivery.

Before reporting a missing item, please check your tracking information carefully.

GetGoMart works with multiple warehouses and suppliers, so orders containing more than one product may arrive in separate packages and on different delivery dates.

A shipment containing only part of your order does not necessarily mean that the remaining products are missing.

Exchanges

GetGoMart does not offer exchanges as a standard return option.

For eligible defective, damaged, or incorrectly shipped products,
GetGoMart may provide an appropriate resolution such as a replacement,
replacement parts, prepaid return shipping when applicable, or a refund.

If a replacement is unavailable, we may issue a refund and you may place a new order.

Partial Returns

Products sold as a set, kit, bundle, case, multipack, or other combined unit generally must be returned as the complete unit in which they were purchased.

We may not accept partial returns from sets, kits, bundles, cases, or multipacks unless specifically authorized.

Refused or Undeliverable Shipments

Orders that are refused by the recipient or returned to the sender because of an incorrect or incomplete address may be subject to shipping, return shipping, carrier, or supplier charges.

Any applicable charges may be deducted from the refund unless the delivery problem resulted from an error by GetGoMart or our fulfillment partners.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected] or 727-739-7369.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

If an order has already shipped, you may need to follow the standard return procedure after receiving the product.

Refunds to Original Payment Method

Approved refunds are issued to the original payment method whenever possible.

We generally cannot redirect a refund to another credit card, bank account, person, or payment method.

If the original payment method is no longer available, please contact Customer Service so we can review the available options.

Return Abuse and Fraud Prevention

GetGoMart reserves the right to refuse a return or refund where there is reasonable evidence of:

• Return fraud
• Product substitution
• Repeated or excessive abuse of the return process
• Merchandise intentionally damaged after delivery
• Missing serial numbers or identifying labels
• Returned products that do not match the products originally shipped
• Other fraudulent or abusive activity

Nothing in this section limits any rights customers may have under applicable law.

Product-Specific Return Policies

Where a product has specific return restrictions, exclusions, or different return conditions, those terms will be displayed on the product page when applicable.

If a product-specific return condition differs from this general policy, the product-specific terms disclosed before purchase will apply, except where prohibited by applicable law.

Contact Us

If you have questions about a return, refund, damaged shipment, or the eligibility of a product before purchasing, please contact our Customer Service team.

GetGoMart Customer Service

Email: [email protected]
Phone: 727-739-7369
Website: getgomart.com

Please have your order number available when contacting us about an existing purchase.